If you don't see your question answered here, feel free to e-mail your question to sos@maxxmalarm.com

Is the Personal Alarm Reusable?

Yes! Our instAlert model can be used for up to 30 minutes and our illume model can be used for up to 60 minutes before needing to change the batteries.

How loud is my alarm?

130 decibels (about as loud as a military jet on take-off), please only use in emergency situations.

 Decibel Reference


What comes in the box?

Our illume and instAlert personal alarms come with a lanyard and a carabiner. Please note our basic personal alarm collection only includes a carabiner.

How do I activate/deactivate the alarm?

instAlert: Please pull the pin top completely out of the device and reinsert to silence the alarm. You can also press and hold the side SOS button to activate the alarm.

illume: Press the side SOS button once to activate and once more to deactive. You can also pull the pin top to activate and push back down to deactivate (PIN TOP CANNOT BE PULLED COMPLETELY OUT OF DEVICE).

Is this ready to use out of the box?

The battery is preinstalled  - please open the battery cover and remove the plastic battery separator insert and your alarm will be ready to use!

Can I change the battery?

Yes the battery is replaceable for our illume and instAlert collections

How do I open the battery cover?

instAlert: On the back of the device, slide downwards to open the battery cover. Check here for a video demonstration. 

illume: On the front of the device (where the MaxxmAlarm logo is), slide upwards to open the battery cover. Check here for a video demonstration.

How long is the warranty good for?

1 year from date of purchase, you MUST register within 30 days of purchasing your product 

How to register for the one-year warranty?

Follow this link to the product registration page

Can I fly with this alarm or is this airport friendly?

Yes, all MaxxmAlarm personal alarms are TSA approved, and we have flown and carried it many times ourselves through both domestic and international airports without any issues.  They don't even have to be taken out of your bags.